I bought a new Jiffy 4G 41 this summer, thanks Amazon, and its broken already without drilling one hole......But, Jiffy's customer service is standing behind their product and getting me back up and running.
Story:
Got the jiffy ready for its maiden voyage this past Thursday but the auger bit wouldn't turn???
I disassembled the auger and come to find the clutch totally came apart from the engine and the set screw was completely stripped so there is no chance the auger bit can turn. Bummer. I contacted Jiffy and they are sending me a brand new unit and took ownership of the problem without any hassle. I am really impressed with their customer service and their stance behind their products. I'm getting a new powerhead by Friday and paying to send back the defected power head.
I hope you all don't have to go through this but Jiffy really impressed me with their service and have a satisfied customer even with not ideal circumstances.
Please stay cold. Tight lines.
